Please review our terms & conditions as these repercussions allow products and services to be available to you before and when the company creates a transaction with the customer. Bearing in mind the terms illustrated below this piece of information does not anticipate any advice as it is just a matter of concern to the contract made when a purchase is established by the customer.

Information listed below should not be relied upon when making a decision. Any further advice, doubt or material demanded should at any point be checked directly with the manufacturer in question prior to going ahead with any orders. An order or purchase would indicate you have understood the terms and conditions for these terms and conditions either through the online platform or within the store.

Store Installation

Customers are able purchase a store installation service on selective products at our store workshop located at 605 Eastern Avenue, Ilford, IG26QA. Since every vehicle has different fitments or additions, prices may vary subject to an inspection of your vehicle, additional parts for installation may be required in order to professionally install the desired product within your vehicle, and will be charged at the standard retail price.

Mobile Installation

Customers are able purchase a mobile installation service on selective products. One of our nationwide installation team members will be attending an address provided by the customer, completing installation, demonstration and training if required of product(s) which have been purchased from our website. Mobile installation service may be restricted to specific post code coverage on certain products. Where this is applied, customers will need check there post code is highlighted in green on the map provided at the bottom of the relevant product page.

Store and mobile installation dates must be selected 7 days after to the date of your purchase. Our booking team will be in contact with you via phone or email up to 48 hours after your order has been confirmed. We will discuss an agreed date and time of installation, hence the date you enter during your purchase would only be a preferred date. Thereafter, you will receive a confirmation email of the confirmed date booked for one of our installation services.

‘It is extremely important that the information provided by you is 100% accurate & up-to-date for us to ensure the flow of mobile installation operates without any further issues. Any inaccurate information provided, lateness more than 30 minutes or unattendance of an individual in the moment of an agreed time & date of Installation will result in the service being non-refundable. The company reserves the right to not provide any refunds of mobile or store installation services that are derived from incorrect time, date and vehicle details, vehicle type details or incompatibility of product to the vehicle or vehicle to the product. Therefore, we highly recommend to you that any doubts in the purchase of goods or service you are unsure of must be resolved by contacting our team or with the manufactures.

If you are unavailable at an agreed time & date or if there is any other information that you may feel needs to be corrected. Please contact us on 0208 554 5554 48 hours before Installation date excluding weekends & bank holidays to avoid any further delays. If you wish to cancel a mobile service, then please contact us 72 hours before Installation date, then Car Sound Security reserves the right to only providing a half refund of the mobile service back to you. For example, if your mobile installation cost is £100, then only £50 will be refunded. If a vehicle equipment or accessory has already been dispatched to you, there will usually be a further £19.95 fee to cover the cost of postage.’

Product descriptions

All products sold at Car Sound Security are of a technical nature and therefore it is not practical for the business to list exactly all and every specification as our webpages rather provide an approximate quality description of the goods and that we aim to deliver as much precise information as appropriate. Full descriptions of the products would be obtainable through manufactures brochures and websites that we can also provide to you upon a request. Any accessories purchased with a product is issued upon the ability to upgrade or change a product type at the manufacturers discretion.

Price & Payments

The prices available on our online platform will stay constant in nature, however could potentially fluctuate due to supplier price change overtime, tax, duties, omissions, specification change due to continual product research and development. In-Store promotions and packages may vary with our website prices. We accept all major debit and credit cards including Visa, MasterCard and Maestro. It is your responsibility to provide us with full payment and transparent billing details as failure to complete this action may result in further order processing and delays.

Availability

All products and services are subject to their availability and therefore in some cases can be removed at any time out of your order. We ensure that availability of product and our stock checks are constantly monitored to avoid any inconveniences. Any product not in stock and has been ordered is immediately notified to the customer and refunds are processed immediately. We will not be held accountable for any losses or damages the customer may suffer if we cannot supply products or services.

Warranties & guarantees

All products and services are provided with a 12 months warranty from the date of transaction and purchase. The acceptance of this type of warranty is based upon proof of purchase in which would be the receipt that must be presented in the establishment of a claim on a product/service issue, bank statements are unacceptable. Please note that your warranty can be voided due to customer malfunction, malicious damage, misuse, tampering,adjusting settings or taking the claim to another party or business prior to visiting Car Sound Security. Warranty is excluded from wear and tear; cosmetic damage and it is not transferable. Subsequently after 12 months, the Installation workshop will charge a fee for any removal or installation for a product. Customers can book an appointment for a vehicle re-inspection from 6 to 12 months from their original purchase date to ensure a thorough diagnostic and check has been completed in the attempt to prevent any further issues after the 12-month warranty.

Warrant Procedures for Sound Systems

Speakers & Subwoofers

Some of the following procedures below help customers to maintain and maximise peak speaker/subwoofer performance. Please review this notice carefully before you operate your new products.

1. Do not over-drive the amplifier as this may result in distortion or clipping that could lead to damage a speaker or subwoofer

2. Ensure that your gain controls are accurately set, to do this you can follow the instructions within the owner’s handbook.

3. Ensure that any attachment of speaker of subwoofer to the sound set is appropriately rated for the amplifier unit.

Failure to follow all four of these instructions would lead to burn or damage to the speaker or subwoofer voice coils and may eliminate their performance or ability to function and this will void your warranty. Therefore, we strongly recommend you have your products professionally installed by a Car Sounds and Security specialist.At Car Sound Security, our Installation services are may vary to vehicle type subject to the inspection of one of our approved technicians.This does not affect your statutory rights.